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Kirby's Firestone Tire Center Of Champaign
RatingCurrent Rating: 4.5 out of 5 hats
 (18 total ratings) 
Address311 S. Neil St.Champaign, IL 61820 Phone: (217) 352-7673 |
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Reviews
Disappointed by customer service, 2009-08-04 22:19:58
By: meg33
I've heard great things about Kirby Tire from both this site and from my coworker. I, unfortunately, had a bad experience and won't be taking my car back.
When I took it in to change my oil, they found another problem and called me about it. I asked them to fix it and they said it could be done by the end of the day.
But then they found another problem, one that couldn't be solved until they got a part the next day. However, they didn't call me to tell me about this and I had to scramble to find a ride home (although the gentleman I called offered to give me a ride).
Then, when I told them I was disappointed with the service, they shrugged me off like it didn't matter much to them. After I got in my car, I found a large greasy mark on my door, which just infuriates me because they weren't careful with my one-year-old car.
They certainly have a great reputation, but I won't be going back.
1 out of 5 hats
BaconJesus, 2009-06-12 11:01:18
By: BaconJesus
The free balancing and rotation for my tires is awesome! I bought my tires from Kirby's and they balance and rotate for free. AND FIX THEM FOR FREE WHEN I HAVE LEAKS!
5 out of 5 hats
Mike Kirby for president, 2009-06-12 11:00:33
By: Mantelope
I have been dealing with Mike for awhile now and he takes care of me and my wife every time. Any other "corporate" auto center never budges on anything and recommends everything! Mike and Kirby's make me feel like they care about me and my family.
5 out of 5 hats
See More Reviews (17 total)
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